FAQ
Minimum Order
We have no minimum order. If you do not see the quantity you're looking for please contact us at 848-863-6993 or at sales@nakpunar.com
Custom Item production
For custom item orders call us from 848-863-6993.
Price & Shipping Cost
Our website is cheaper for both price and shipping than the other websites we sell.
The discount starts with %10 off (even only 1 item) and calculated automatically without coupon code.
How do I apply a promo code?
We stopped coupon codes a few years ago. We applied all available discounts to prices to be fair to all customers.
Can I add a personalized message to my order?
Whether or not you choose to add gift packaging to your order, you can add a personalized gift message for no additional charge. Please leave us a message when you checkout. We do not add any invoice in the package for gift items.
Order Confirmation
You will receive an order confirmation shortly after your order has been placed. Please check your spam folders if you do not receive a confirmation email within a few hours of placing your order.
Shipping Confirmation
You will receive a shipment confirmation once your order leaves our facilities. This email will include a delivery tracking number. Please note that some orders may arrive in separate packages.
My order was cancelled - why?
We express our sincerest apologies if you received a cancellation notice email for an order. The order may have been cancelled due to a lack of inventory.
How will I know if my product is on backorder?
If an item you've ordered is on backorder, we'll send you an e-mail to let you know the estimated arrival time. You can choose to wait for the item or cancel it.
Methods of payment
Visa®
Master Card®
American Express®
Discover® Card
PayPal
Money Orders (Please call 848-863-6993 to place the order)
Sale Taxes
Nakpunar.com is required by law to charge applicable sales tax for orders shipped to states where Nakpunar has operations.
Sales tax will be charged to orders shipped to: AZ, FL, IN, KS, NV, NJ, PA, TN, TX, VA. Tax will be calculated at time of check out and will be included in your order summary.
Wholesale Discount:
Discounts are available on all items based on the quantity ordered. To see the quantity discounts please go to item listing and check right below Add to Cart section to see Bulk Price discounts. Quantity discounts automatically calculates.
Shipping:
Shipping & Handling time:
Most orders ship within one to two business days with USPS or Fedex depend your choice. After you made a purchase you'll get a tracking number to follow up your order.
USPS first class takes 2-5 business days and we use this option for lightweight items (under 13 oz)
Heavy items like glass jars ship with USPS Priority mail or Fedex Ground. USPS Priority Mail takes 1-3 Business Days and Fedex Ground 1-5 business days.
Estimated delivery throughout North America and to international addresses.
- 1 Day: New Jersey - NYC Metro Area - Greater Philadelphia - Wilmington, DE
- 2 Days: New England, Mid-Atlantic, Southeast, Midwest
- 3 Days: Far & Upper Midwest, Gulf Coast states, Texas, Colorado
- 3/4 Days: Western States & Pacific Coast
- 5 Days: Alaska, Hawaii & Puerto Rico
- 1 Week: Canada
- Priority Mail: 2/3 Days Nationwide (Overnite to NJ addresses)
- International Addresses - via First Class Air Mail service: 1 - 4 Weeks
Via United States Postal Service First Class, Priority Mail and International Air Mail. Estimated delivery throughout North America and to international addresses.
- 1 Day: New Jersey - NYC Metro Area - Greater Philadelphia - Wilmington, DE
- 2 Days: New England, Mid-Atlantic, Southeast, Midwest
- 3 Days: Far & Upper Midwest, Gulf Coast states, Texas, Colorado
- 3/4 Days: Western States & Pacific Coast
- 5 Days: Alaska, Hawaii & Puerto Rico
- 1 Week: Canada
- Priority Mail: 2/3 Days Nationwide (Overnite to NJ addresses)
- International Addresses - via First Class Air Mail service: 1 - 4 Weeks
Shipping Upgrade
For urgent orders/shipping upgrades please call directly 848-863-6993. We'll try our best to ship the items same business day. Shipping upgrade difference will be billed by Paypal.
Privacy
Nakpunar does not sell or rent customer email addresses to other companies. We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, analyzing trends and statistics, and at your request, informing you of our new products, services and special offers.
Problems with an Order — Damaged, Defective or Incorrect Items
If you receive a product that is defective or that is not the product you ordered, please call us from 848-863-6993 and we will arrange for a replacement. We will cover all reasonable and customary ground shipping fees.
All our items ships with insurance therefore we needs to picture of the damaged items.
Returns and Exchanges
We welcome returns of items that are in their original, like-new condition with original packaging within 30 days of purchase. A 10% restocking fee will apply, except for exchanges. Custom made or handmade items have a 50% restocking fee.
Shipping & handling charges are non-refundable, and return shipping costs are the customer's responsibility, except in cases where the wrong item was shipped.
To start a return, simply send the item back to us with a note indicating the items being returned, your contact information, and the reason for the return. Please ensure proper repackaging to prevent damage during transit. After we receive the return, processing time is 3-5 business days. If you have any questions about returns, please contact Customer Service.
Nakpunar.com
Returns Processing
7B Marlen Dr
Hamilton, NJ, 08691
848-863-6993
Package should be shipped pre-paid through a traceable method like USPS with tracking number, UPS or Insured Parcel Post.
Nakpunar doesn't sell to 3rd Party Sellers and we do not accept any responsibility for damaged/defective items you may get from them.